Reference

Privacy Policy for Your Account Data

Our privacy policy explains exactly how we handle account details, device logs, and payment records from DANA, OVO, GoPay, and QRIS before you open an account.

Account detailsDevice logsDANA / OVO / GoPay / QRISLocal law

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What This Policy Covers

semar500 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the data we collect when you create an account, browse the site, send a message to support, or move money through DANA, OVO, GoPay, and QRIS. We use that data to confirm your request, keep sessions stable on mobile and desktop, and maintain

1
a record of changes you ask us to make. Where local law in Indonesia requires a different treatment, we follow the rule that applies to that part of the service. If access or eligibility is discussed anywhere on the site, it depends on local law and
2
is available only where local law permits. To keep your record accurate, we may ask for the email or phone number tied to your account before we release a copy, make a correction, or update a detail. We keep the record only for the period needed
3
for support, security checks, and the legal duty that applies, then remove or anonymize it when that period ends.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Where to Send Privacy Requests

The fastest path is the live chat inside your account, where we can check the email or phone tied to the request and keep the thread…

DATA AND CONTROL

How We Handle Your Records

We keep the policy practical: collect only what we need, use it for account access, payment checks, and support replies, then keep it only as long as needed for the request or…

Account data

When you open an account, we store the details you enter, plus the contact point you verify later. We use that record to match support requests and to keep your privacy choices tied to the right profile.

Session cookies

We use session cookies so the page can keep you signed in while you move between sections. They also help us remember language and device state until you close the browser or clear the session.

Device logs

If you open the site on Android or desktop, we record basic device and browser signals, such as errors and page timing. That helps us spot broken requests and keeps your privacy request from being lost.

Payment traces

When you use DANA, OVO, GoPay, or QRIS, we keep the payment reference needed to match the request and confirm the record. We do not use that trace for anything outside the policy purpose.

Retention

We keep records only as long as needed for account handling, support follow-up, or the legal duty that applies. When the storage period ends, we remove or anonymize the record in the normal process.

Your request

To change, copy, or correct a record, tell us the email or phone number on the account and the exact field you want updated. We answer through the same contact channel you used so the thread stays clear.

Privacy Questions You May Ask

These questions cover the parts people ask first: what we collect, how payment records are used, how long we keep them, and how you can ask for a copy or correction. We answer from the same policy we use for the site, so you know which details stay on record and which ones we remove when the request is complete.

We collect the details you enter for the account, the contact point you verify, basic device and browser data, and the payment reference needed for DANA, OVO, GoPay, or QRIS. We keep only what the policy needs.

Yes, we keep the reference needed to match the payment and confirm the request. We do not use that record for unrelated purposes, and we limit access to the people who need it for support or record keeping.

Yes. Send the email or phone number tied to the account and tell us which data you want copied. We use that detail to find the right record before we send anything back through the same channel.

We keep it only as long as needed for account handling, support follow-up, or the legal duty that applies in your region. When that period ends, we remove it or store it in an anonymous form where needed.

Session cookies can keep you signed in while you move across pages, and they may remember language or device state. They stop when you close the browser or clear the session, depending on your settings.

Tell us the exact field that needs to change, send the email or phone number on the account, and use the support channel you prefer. We check the record first so the change reaches the right profile.

Only where local law permits. If the rule in your area changes what we can show, process, or store, we follow that local rule for the covered part of the service.

Privacy Policy for Your Account Data

Where to Send Privacy Requests

How We Handle Your Records

Account data

Session cookies

Device logs

Payment traces

Retention

Your request

Privacy Questions You May Ask

01 What does your privacy policy collect?

02 Do you keep my payment record?

03 Can I ask for a copy of my data?

04 How long do you keep personal data?

05 Do cookies store my login?

06 How do I ask for a correction?

07 Can I use the site if local law does not allow it?

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